A Message To Our Customers
In these unprecedented times, we all have to manage the impact of COVID-19. I’m sure you’ll all join us in agreeing that the top priority at present is the collective safety and well-being of our customers, staff, event workers and suppliers.
We continue to closely monitor the developing situation with our partner venues and ensure we stay in line with the latest advice from the relevant Government departments.
In accordance with the Government’s Social Distancing measures, we have taken measures to ensure that our staff safety remains paramount, whilst still maintaining our level of service for our all valued customers.
We would also like to take this opportunity to express our gratitude and admiration for all of the front line workers who continue to show their unwavering dedication in this difficult situation.
Whilst events might be rescheduled or in some instances cancelled, we are still very much open and are committed to helping you rebook and replan your events for later in the year or into next year.
Those who have booked VIP experiences for a rescheduled or cancelled event will be contacted by a member of our team directly. There is no need to contact us unless it is an emergency. This will give our team the capacity to update everyone affected in a swift manner.
We sincerely appreciate your patience and understanding in these challenging times and we thank you for your continued loyalty and support.
The Hospitality Centre Team
Our COVID-19 Guarantee
We’re working directly with our many partners, event organisers and promotions teams around the world to keep you up to date on the exact status of your event.
If your event is affected by the UK government guidelines, then your booking will be protected by our COVID-19 Guarantee.
If an event is postponed, a member of our team will contact you via email to provide you with an update and any necessary additional information. You are not required to do anything further; your booking will be honoured and your VIP tickets automatically remain valid for the rescheduled date.
If your event is cancelled and not rescheduled, or is to be held behind closed doors without spectators, Hospitality Centre will provide you with either a full refund of the purchase price or issue you with a full credit to redeem against a future VIP event booking.
Rest assured our team are working hard to keep all customers updated on the status of each and every event and we appreciate your patience at this busy time.
To find out more, please visit our COVID-19 frequently asked questions section.