Your Frequently Asked Questions

General Information

Do I need to sign up or become a member to purchase hospitality packages?

No, Hospitality Centre allows you to book events quickly and easily, with no fuss.

I’ve heard some horror stories about unofficial hospitality packages, how can I avoid this?

Quite simply, make sure you book official hospitality. We only offer, where possible, pre-approved official hospitality packages which ensures that your booking guarantees you access to the very best facilities, plus first class service and catering, giving you peace of mind that you won’t be left disappointed or embarrassed. in front of your guests.

How can I tell if a hospitality package is unofficial?

Unofficial packages have no affiliation with the governing body of the sports of venues related to your event. Tickets will most likely be obtained through the black market and the hospitality facilities are usually located a considerable distance away from the actual event itself, often with a coach transfer or requiring you to make your own way on foot to the event. If in doubt, contact our expert team and we can advise you on the official packages and facilities for any event.

How do I find out prices?

Whichever event you’d like a quote on, either enquire through the Quick Enquiry form on the event page or get in touch with us on our contact us page, outlining your preferred event and the number of guests attending, and a member of our expert events team will be happy to give you all the information you need.

Do you offer any discounts on hospitality packages?

The main advantage of booking with us is that we pride are committed to providing official hospitality at the most prestigious events at the lowest price anywhere. If you have a restricted budget and your event cots still exceed your budget, we will work with you as much as we possibly can to make your event happen.

I can’t see the event I’m looking for on the website, do you provide other hospitality packages?

We organise official hospitality packages at thousands of VIP events throughout the year, so if you don’t see the event you’re looking for then send us the particular event and your requirements through the enquiry form on our contact us page.

Does car parking come as part of my package?

Car park passes are included with most hospitality packages, with one parking pass issued for every four guests attending. For more information check the hospitality package inclusions on the relevant event page, or get in touch with a member of our team for further details.

What are the advantages of booking with Hospitality Centre?

We have an experienced team of event specialists who will provide you with all the information about your chosen event and help you arrange everything from the moment you enquire, through to following up with you after the event to find out how the event worked well and to help you plan your next event.

How do I book an event?

You can either find your event on our website and submit an enquiry to us or call us directly on 0208 158 7772, at which point a member of our events team will be able to check the availability of your preferred package. Once this is confirmed we will email you a booking confirmation.

Can we bring our own branded material to the event?

This is possible in most cases but it is subject to the restrictions applicable at some venues. Contact our events team as early as possible to discuss your ideas.

We have been hit with extra charges in the past, do I need to be aware of any before I book?

No, the price you see on the booking form is the full and final price you will pay. Unfortunately there are several events companies that employ hidden surcharges which you may only discover after you have already booked, however this is not the case when you book with us.

Is it possible to add extra guests to our initial booking?

As long as the event isn't already sold out this shouldn't be a problem, but please inform your account manager as soon as possible so we can organise seating your additional guests with your existing party.

Some of our guests have special dietary requirements, how can I arrange this?

Please make your account manager aware of any dietary requirements your guests may have as soon as possible so that we can arrange for your event well in advance.

Can you arrange hotel accommodation for our group?

Accommodation does come included with many of our hospitality packages, but if not feel free to get in touch and we can help organise accommodation at recommended hotels close to the event.


Do I have to pay for my booking immediately?

In most instances no you do not. We ask for a deposit payment within 2 weeks of your booking and the remaining balance payment closer to the event date. Bookings made in close proximity to the date of your event may require payment in full.

Which payment types do you accept?

We accept all payment methods, including debit card, credit card, and banks transfers via CHAPS and BACS. Our banking details can be found at the bottom of your invoice.

Delivery Information

When do I receive my hospitality passes?

Guest packs are typically dispatched two weeks prior to the event.

How will my passes be delivered?

Our dispatch department send out all of our guest packs by Royal Mail Special Delivery which allows you to track your parcel, plus it guarantees your delivery by 1pm the next day and requires a signature upon delivery.

At The Event

What is the dress code?

To find out more information on the dress code, simply select your event, submit your enquiry and a member of our events team will email you an events brochure outlining all the necessary requirements, where applicable.

What do I need to bring with me?

On the day you will need to bring your event wallet, which will contain your hospitality passes along with your tickets to gain entry to the event.

What happens if my event is cancelled or is to be held behind closed doors?

If your event has been cancelled or is now to be held behind closed doors without spectators, we will be in touch with information about the refund process, along with alternative options should you wish to transfer your booking to another event.

What happens if my event is postponed and rescheduled?

If your event is postponed, not cancelled, your booking will still be valid for the rescheduled date. Please keep an eye on your inboxes, as our operations team will be in touch to keep you fully up to speed with latest developments.

I believe my upcoming event will be postponed/cancelled due to Coronavirus, but I haven’t heard anything from you yet – what happens if this is the case?

Until an official announcement has been made, the status of your event remains unchanged and will proceed as originally planned. If an event is officially postponed, rescheduled or cancelled, our operations team will be in touch with all customers directly with the latest update and the process thereafter.

If I am eligible for a refund, when and how will it be processed?

This is dependent on which event you have booked, your original payment method and how quickly our team can process your payment. If you paid by credit of debit card, your payment will be refunded to the same card/account with which you made the original payment. If payments was made via bank transfer, our accounts team will get in touch to arrange your refund. Our accounts department will process your refund within 21 days of advising you that your event has been cancelled.

What safety precautions will be in place at my event?

We would recommend that you check the venue website for full information.

I’m concerned about COVID-19. If the event does go ahead and I choose not to go, can I get a refund?

If your event is due to go ahead as planned, this decision will have been taken after careful consideration in conjunction with the local authorities. In this instance, you will not be eligible for a refund and our standard terms & conditions apply.

Our dedicated team are working hard to update all of our existing and prospective customers with the latest information. We appreciate your patience and understanding at this time and will provide further updates to customers directly and via our website with the latest guidance.

There is no need to contact us unless it is an emergency. This will give our team the capacity to update everyone affected in a swift manner.

We sincerely appreciate your patience and understanding in these challenging times and we thank you for your continued loyalty and support.